Opportunities at Calor

Customer Service Advisor
Location: Grangemouth
Contract Type: Full-time, Permanent
Salary: £25,185 – £27,000 (dependent on experience)

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment and enjoy helping people?
If so, Calor Gas has an exciting opportunity for a Customer Service Advisor to join our Customer Experience team in Grangemouth.

As a key point of contact for our valued customers, you'll play a vital role in delivering a first-class experience — resolving enquiries, supporting with orders, and building strong customer relationships through both phone and written communications.

What You’ll Be Doing

• Responding to inbound and outbound customer calls, providing timely, professional support.

• Accurately processing customer orders and maintaining account details.

• Promoting Calor products and services to support business growth.

• Investigating and resolving customer complaints in line with company procedures.

• Meeting individual and team performance targets and service level standards.

• Collaborating with colleagues across departments to deliver seamless customer service.

• Suggesting and supporting improvements that enhance customer satisfaction.

• Maintaining data accuracy, confidentiality, and compliance with service policies.

What We’re Looking For

We’re looking for someone who is enthusiastic, customer-focused, and thrives in a fast-moving environment. You should have:

• Strong communication skills and a friendly, consultative approach.

• A sense of ownership and pride in delivering high-quality work.

• Excellent attention to detail and organisational skills.

• The ability to work effectively under pressure and manage multiple priorities.

• Familiarity with Microsoft Office and SAP (or similar systems).

• Experience handling high volumes of customer interactions is desirable.

Shift Information

• Operating hours: Monday to Friday, 8:00am – 8:00pm (rotating early, mid, and late shifts)

• Occasional Saturday shifts: 9:00am – 1:00pm

• Bank Holiday hours: 9:00am – 5:00pm
  You’ll receive notice of your shift pattern in advance.

What You’ll Get in Return

• 25 days of annual leave (plus the option to purchase additional days)

• Private medical insurance

• Company pension scheme

• Staff discounts on Calor Gas products

• Overtime opportunities during peak periods

• Free onsite parking

• A supportive, inclusive team environment where your contributions are valued

Why Join Calor?

At Calor, we believe in empowering our people. When you join us, you’re not just starting a job — you’re building a career. We offer a supportive work culture, excellent development opportunities, and a strong sense of community. If you’re looking for a role where you can truly make a difference to customers and be part of a team that cares, this could be the perfect fit.

Apply Now
To be considered for this role, you must be based in the UK and have the legal right to work here. If this sounds like the opportunity for you, we’d love to hear from you. Apply today and take the next step in your career with Calor.