Opportunities at Calor

Systems Analyst – Commercial Applications
Location: Hybrid (2 days per week in-office at Tachbrook Park, Warwick)
Type: Full-time, Permanent

About the Role:
We are seeking a motivated and forward-thinking Systems Analyst to join our Commercial Applications team in a hybrid role. Reporting directly to the Service Owner of Commercial Applications, you'll play a key part in the ongoing management and evolution of critical business applications, including Salesforce, customer and dealer online portals, document management systems, and e-commerce platforms. With experience in document management, e-commerce, and systems like Salesforce, you'll be well-equipped to make an immediate impact in this exciting position.

If you're someone who thrives in a dynamic, fast-paced environment, loves to challenge the status quo, and is eager to grow and innovate within a forward-thinking business, we want to hear from you.

Key Responsibilities:

• Work with cross-functional teams to understand business requirements and translate them into system solutions.
• Support investigation and resolution of incidents, defects, and problems, coordinating with third-party support partners.
• Assist in defining, scheduling, and monitoring changes delivered by delivery partners, ensuring consistency with agreed approaches, service design, and specifications.
• Help in identifying root causes for recurring issues and implementing preventative measures.
• Assist with testing and deploying system upgrades and enhancements, ensuring smooth transitions into BAU.
• Support teams in training and ensuring efficient system use for end-users.
• Work with Solution Architects and the Service Owner to ensure smooth transition of changes into BAU services, managing integration issues across the systems.
• Contribute to work packages under the continuous improvement change programme and assist with test and delivery plans.

Key Skills, Experience & Knowledge:

Essential:

• Strong technical and analytical skills, with the ability to interpret and present data clearly.
• Excellent problem-solving skills and attention to detail.
• Experience with Salesforce CRM or other CRM systems.
• Solid understanding of document management systems and e-commerce platforms.
• Experience with system integration and working in complex IT environments.
• Strong communication skills, with the ability to articulate technical issues to non-technical users.
• UK Driving License

Desirable:

• Experience with third-party providers and outsourced support models.
• Understanding of ITIL Service Management, Software Lifecycle Management, and Release Management.
• Experience working with SCRUM teams and familiarity with DevOps/JIRA and ServiceNow.
• Knowledge of working with Salesforce, SAP or heavily integrated systems.
• Previous experience working with Customer Services, Sales, and Marketing departments to support system solutions.

What We Offer

• Performance and company related bonus
• Private medical insurance
• 25 days annual leave + 8 bank holidays
• Cycle to work scheme
• Life Assurance of 4x salary
• Matched pension contributions of 4.5% rising to 7.5% after 2 years service
• Retailor discounts and many, many more!

• Opportunities for professional development and career progression.

For a full list of our benefits visit: https://www.calor.co.uk/about-us/careers

About Calor:

At Calor, we are committed to innovation, sustainability, and providing great solutions for our customers. As a Business Analyst, you’ll play an integral role in driving our business forward through the continuous improvement of our processes and systems.

If you’re ready to take on a challenging and rewarding role where you can make a real impact, we’d love to hear from you. Apply now to join our team at Calor!