Contact Centre Advisor

Location: Port Clarence, Middlesbrough 

Type: Permanent, Full-time, Hybrid

Salary: £23,400 to £25,500 (Dependent on experience)

Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor.

Are you passionate about delivering exceptional customer service? Do you have amazing communication skills and enjoy working in a busy contact centre environment? If the answer is “yes” then we want to hear from you!

The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Contact Centre Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.

This role might suit someone with previous customer service or contact centre experience, looking for stability and growth opportunities in a supportive environment.

Hours of work:

Hybrid Working role - 3 days a week in the office.

Rotational Shift Pattern:

1. 0800-1630

2. 0930-1800

Working 1 Saturday morning (09.00-13.00) in 4

Key responsibilities will include

• Handling both inbound and outbound calls
• Work to set targets and service levels
• Logging and tracking all calls in the CRM system
• Undertake administration of customer accounts ensuring requirements are processed in a timely manner
• Be receptive to complaints

As such we would like you to have/be

• Excellent customer service skills
• Good IT skills
• Have excellent communication skills
• Have a strong sense of ownership
• Be well organized and able to work in a fast paced environment
• Have excellent attention to detail

In return, we can offer

• 25 days annual leave
• Holiday Purchase Scheme
• Private medical insurance 
• Company pension scheme
• Discounts on Calor Gas products
• Free car parking on site