Contact Centre Advisor

Location: Elland

Contract: Full-time, Permanent

Working Model: Hybrid – 3 days on-site

Salary: £23,500 - £25,000

At Calor, we don’t just provide energy—we provide exceptional service. Our Contact Centre is at the heart of this mission, and we’re looking for enthusiastic individuals to join our team. As a Contact Centre Advisor, you’ll do more than just answer calls—you’ll play a key role in shaping the experience of every customer.

Why Choose Calor?

We’re not your typical contact centre. At Calor, we believe in empowering you to bring your personality to work every day. No rigid scripts—just genuine conversations that create meaningful customer connections. You’ll receive comprehensive training from the start, ensuring you’re fully confident in your role, and you’ll work alongside a buddy who will guide you through your day-to-day responsibilities.

We value work-life balance, which is why we offer a hybrid working model, giving you the flexibility to work from home and in the office. Plus, with no cold calling and a focus on helping our customers, this role allows you to focus on providing top-notch service—without the sales pressure.

What You’ll Do:

• Help customers with their orders, answer questions, and resolve issues with a friendly, solution-focused approach.
• Work with a rotational shift pattern (08:00-16:30 or 09:30-18:00) to keep things dynamic and interesting.
• Enjoy your weekends with only 1 Saturday morning shift every 4 weeks (09:00-13:00).
• Log customer interactions in our CRM system to ensure efficient record-keeping.
• Handle customer accounts with care and accuracy.
• Address any customer complaints quickly and professionally, ensuring satisfaction.

About You:

• You have a genuine passion for delivering outstanding customer service.
• You’re IT-savvy and can navigate systems with ease.
• You’re a strong communicator, both verbally and in writing.
• You thrive in a fast-paced environment and pay attention to detail.
• You’re driven by a customer-first mentality and a desire to exceed expectations.

What We Offer:

• 25 days of annual leave to enjoy life outside of work.
• Holiday Purchase Scheme for added flexibility.
• Private medical insurance to keep you and your health a priority.
• Company pension scheme - matched contributions.
• Overtime opportunities for those looking to boost their income.
• Free onsite parking and access to our onsite canteen for your convenience.
• Exclusive discounts on Gas.
• A culture focused on growth and development—we’ll support you in achieving your career goals.

For a full list of our benefits visit: https://www.calor.co.uk/about-us/careers