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Regional HR Manager – 12 Month Fixed-Term Contract West Midlands Based (with regular travel across the UK) Salary: £54,000 - £65,000 (DOE) + Company Car/Car Allowance Hybrid working available
Shape the Future of Customer Experience at Calor
We’re excited to offer a fantastic opportunity for an experienced and people-focused Regional HR Manager to join our growing team on a 12-month fixed-term contract. This role has been created as part of a wider structural change at Calor, specifically to support our expanding Customer Experience function, a key pillar of our business.
As this is a national role with regionalised responsibilities, you’ll play a critical part in shaping how HR supports Customer Experience across multiple locations. You’ll provide visible, high-impact leadership and guidance, ensuring our people strategies are aligned with business needs, and our colleagues feel supported and empowered every step of the way.
While your base can be anywhere within the West Midlands, regular travel will be required, whether to Tachbrook Park Head Office in Warwick, or to sites across the UK to ensure you’re a present, trusted HR partner embedded in the business.
This is a role for a confident, capable HR professional who can bring insight, structure, and energy to a growing function, helping us understand and evolve the service we provide.
What You’ll Be Doing
Act as the dedicated HR lead for our Customer Experience function across the UK, delivering expert support across the full employee lifecycle.
Partner closely with senior leaders to understand evolving priorities and support the execution of people plans.
Build strong, trust-based relationships across sites and teams to ensure visible and accessible HR presence.
Provide confident support and resolution on complex employee relations matters.
Lead and contribute to HR change initiatives, including organisational design, cultural transformation, and team development.
Use data and insights to support decision-making, track performance, and identify areas for improvement.
Collaborate with HR Centres of Excellence to deliver recruitment, talent, L&D, and engagement initiatives tailored to the needs of the function.
Ensure all HR practices remain compliant, consistent, and aligned with Calor’s values and governance standards.
What We’re Looking For
CIPD Level 7 (or QBE – Qualified by Experience) with a strong track record in a similar regional HR role.
Experience supporting multi-site or national operations, ideally within customer service or operational environments.
Strong working knowledge of employment law and best practice.
Skilled in managing complex employee relations issues, coaching leaders, and navigating change.
Proven ability to influence and partner with stakeholders at all levels.
Data-driven mindset with the ability to use insights to shape and support strategic decisions.
Flexible and self-sufficient with a proactive, solutions-focused approach.
Willingness and ability to travel regularly to ensure presence and impact.
Why This Role? Why Now?
This is a great opportunity to be part of shaping the future of a key function within our business. As this department grows and evolves, your role will be instrumental in helping us understand what great HR support looks like in this context, and how we can scale and improve the service we offer.
What We Can Offer You
A visible and influential role where your contribution will shape our Customer Experience journey.
Supportive and collaborative HR team environment with the autonomy to lead.
Hybrid working (with flexibility around travel).
Company car or car allowance.
Private Medical Insurance.
25 days’ annual leave + 8 bank holidays.
Cycle to Work Scheme.
Life Assurance (4x salary).
Matched pension contributions (starting at 4.5%, rising to 7.5% after 2 years).
If you're ready to bring your HR expertise into a dynamic, growing part of our business and make a real impact from day one, we’d love to hear from you.
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