Be part of something bigger.

Every role plays a part in powering homes, businesses, and communities with safe, reliable energy. Whether you're out in the field, behind the scenes, or leading the way on innovation, your work matters—and it’s valued.

You won’t just join a team—you’ll become part of a supportive, down-to-earth culture that’s built on trust, collaboration, and care. Here, we back each other, learn from each other, and celebrate the wins—big and small—together. We invest in your growth with learning, development, and real opportunities to progress, because your journey matters to us.

If you're passionate, practical, and ready to make a difference, you're in the right place. Click apply to start your journey….

Customer Service Advisor

  • 509318
  • Warwick, England, United Kingdom
  • Metered Estates
  • Permanent
View favourites

Customer Service Advisor - Metred Estates

Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£26,228

At Calor, we’re passionate about delivering exceptional service to our customers—and we’re looking for a Customer Service Advisor to join our Metered Supply team in Warwick.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience.

What you’ll be doing

As a key member of the team, you’ll be the first point of contact for our customers, ensuring every interaction is handled professionally and efficiently.

You’ll:

  • Manage inbound and outbound customer contact via phone, email, WhatsApp, and other digital channels
  • Take ownership of customer queries, seeing them through to resolution
  • Work closely with internal teams to resolve issues quickly and effectively
  • Deliver accurate administration and maintain customer records
  • Contribute to a supportive, high-performing team environment

What we’re looking for

We’re looking for someone who is customer-focused, organised, and proactive in their approach.

You’ll bring:

  • Previous experience in a customer service role (sales ledger experience is a bonus)
  • Strong communication skills with a professional and friendly manner
  • Excellent attention to detail and organisational skills
  • Confidence using IT systems and managing multiple tasks
  • The ability to work both independently and as part of a team
  • A positive, “can-do” attitude and a passion for helping customers
  • GCSEs (or equivalent) in English and Maths

Why join Calor?

We value our people and offer a great range of benefits to support you both in and out of work:

  • 25 days annual leave plus bank holidays
  • Private medical insurance
  • Company pension scheme (matched contributions up to 7.5%)
  • Life assurance
  • Staff discounts on gas

Join us

If you’re looking for a role where you can make a real difference to customers while developing your career in a supportive environment, we’d love to hear from you.

Recommended Jobs

Class 2 HGV Driver

Bury St Edmunds, England Logistics
As a Calor Driver, you’ll be more than just the person behind the wheel, you’ll be the trusted face our customers to rely on. From homes and farms to businesses and community spaces, your deliveries make a difference every day. You’ll be deliveri...

HGV Technician

Stoney Stanton, England Logistics
HGV Technician Salary (OTE): circa £57,108 Location: Stoney Stanton (Leicester) (On-Site Workshop)  

Transport Planner

Stoney Stanton, England Logistics
Transport Planner  Location: Stoney Stanton  Salary: £27,000   On-Site Role with Free Parking   Shift Patterns: Every other weekend, 5 out of 7 on a rotating basis  Pattern 1 - 5:30am -1:30pm  Pattern 2 - 8:00am - 4:00pm  Pattern 3 - 1:00pm ...