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Customer Engineering Coordinator

508939

Warwick, England, United Kingdom

Customer Engineering

Permanent

Customer Engineering Coordinator

Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£26,000

About the Role

We’re looking for a motivated Customer Engineering Coordinator to join our team. In this role, you’ll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You’ll ensure that industry standards and company procedures are followed, taking appropriate action when needed.

This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.

Key Responsibilities

Create and manage work orders following company policies
Schedule appointments and confirm with customers promptly
Raise purchase orders and material orders using Calor’s ERP system
Track order progress, manage cancellations, and reschedule appointments
Respond to customer communications within 48 hours
Produce customer letters using company templates
Manage Accounts Payable queues and monitor CRM cases
Answer calls professionally and ensure GDPR compliance
Take personal ownership of safety for yourself and others

What We’re Looking For

Strong written and verbal communication skills
Ability to use your initiative and solve problems
Calm, confident, and assertive with great interpersonal skills
Team player with a flexible and adaptable approach
Customer-focused and determined to meet goals
Experience in customer service or call centre environments is a plus but not essential

What We Offer

25 days annual leave plus 8 Bank Holidays
Private Medical Insurance
Company Pension Scheme with matched contributions (up to 7.5% after 2 years)
Life Assurance
Staff discounts on gas and shopping

If you’re ready to join a supportive team and play a key role in delivering excellent customer service, apply today!